Returns & Exchanges
Dover Street Market London offers a 14-day return window for online orders, provided items are returned in their original, unworn condition with all designer tags and packaging intact. Please note that certain products, such as earrings, fragrances, and final sale items, are non-returnable for hygiene and boutique policy reasons.
Request a Return
Log into your account or use the guest returns portal to submit a Return Merchandise Authorization (RMA) request within 14 days of receiving your order.
Prepare the Package
Securely pack your items in their original shipping box, ensuring all original designer packaging and the completed return form are included inside.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location or schedule a collection.
Processing and Refund
Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing